Hearing the Show Clearly at the Tidemark Theatre

YOUR EVENING AT THE TIDEMARK

A little preparation. More of the performance.

The theatre’s listening system brings sound from the stage microphones to your hearing aids, earbuds or headphones. Here’s how to connect.

Not sure how to connect? Answer a few questions, one at a time.

A few days before the show

If you’re unsure whether your hearing aids or phone will work, ask your hearing care provider. Campbell River Hearing Clinic helped set up this system and can check your setup with you. Call 250-914-3200 to arrange a connection check.

2

Open the Bettear app

At the theatre, turn on Wi-Fi and Bluetooth. Open Bettear on your phone.

Find and open Bettear.

3

Tap to Search

Tap the blue Tap to Search circle to look for the theatre’s audio network.

Tap “Tap to Search”.

4

Join the audio network

When Bettear asks to join BETTEAR_5, tap Join.

“No internet” is normal.
This network carries the show’s sound. If your phone asks, choose to stay connected.

Tap “Join”.

5

Make yourself comfortable

Start at a low volume, then increase it gently. Use Bettear’s volume control or your phone’s volume buttons.

If you hear distracting room sound through your hearing aids, try reducing the microphone level in your hearing aid app. The control varies by device; we can show you.

Keep your phone with you. This route sends the show through your phone.

Start low. Adjust for comfort.

Control examples from Wavefront Centre’s supplied patron card. Your phone may look different. View the complete card ↗

1. 1

   Open your broadcast controls

   If your hearing devices have Auracast enabled, look in their companion app or a compatible phone’s settings for Auracast or Broadcasts. The location depends on your device.

   Your hearing-aid app may look like one of these:

   

   

   

   

   

   

   

   

   

   App icons help you recognize the app on your phone. They do not confirm that your hearing-aid model supports Auracast.

2. 2

   Select the theatre’s broadcast

   Choose Tidemark Theater and follow the connection prompts. If your app asks for a code or you cannot find the theatre’s broadcast, ask for help.

3. 3

   Adjust your listening level

   Start low and raise the volume until comfortable, using the controls supported by your hearing device. If room sound is distracting, ask us how to reduce the hearing aid microphone level.

I connected, but I can’t hear anything.

Check that your listening devices are on and charged, Bluetooth is on, and the volume is above zero. For Bettear, check that your phone has stayed on the theatre’s audio Wi-Fi. Ask a theatre staff member if you need help.

I don’t have a smartphone or Auracast.

The ways to connect at the Tidemark need your own phone. The theatre has no loan phones or receivers. Contact the clinic before your visit so we can discuss what may work for you.

How does it help?

Think of tuning in to a radio station. The system sends sound from the stage microphones to your listening devices, reducing your reliance on sound travelling across the room. Your result depends on the setup, your devices and your hearing.

Can I set it up at home?

You can download Bettear and charge your devices before the show. You can connect to the theatre’s broadcast or audio network only when you are there.

WE’LL WORK IT OUT WITH YOU

Bring your phone.
Bring your hearing aids.

Come and see us before your theatre visit. We’ll help you check your setup and show you what to do on your own devices.

Campbell River Hearing Clinic